Shipping Policy
Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Black Shark. In such cases, customers will be informed in advance separately.
All goods are inspected and sealed before delivery to avoid damage.
No-restocking to be charged to the consumers for the return of the product.
Black Shark will keep you updated on your order status via email. Orders cannot be cancelled once they have reached.
Countries/regions we ship to:
Black Shark Europe Store (eu.blackshark.com)
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Black Shark United Kingdom Store (uk.blackshark.com)
United Kingdom
Black Shark Global Store (global.blackshark.com)
Australia,
Hong Kong(China SAR),
Japan, Macao(China SAR),
Indonesia,
Singapore,
Philippines,
Israel, Dubai,
United Arab Emirates,
Saudi Arabia,
United States,
Canada.
Warranty Policy
Black Shark phones purchased on global.blackshark.com come with 1 year limited warranty, starting from the date of you received your devices. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product's defects to Black Shark Customer Service at global.support@blackshark.com .
Please note that we offer after sales assistance only in the areas where we make shipments.
The limited warranty does not cover:
- Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage, unless caused by Black Shark.
- Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
- Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
- Ordinary wear and tear.
- Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Black Shark.
- Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Black Shark.
- Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
- Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
- Products not purchased from global.blackshark.com / eu.blackshark.com / uk.blackshark.com (We recommend you to contact the point of sale for support).
- Repair conducted by un-official repair center.
Please contact Black Shark Customer Service for enquiries regarding Limited Warranty.
Return and Replacement Policy
Black Shark phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your Black Shark product for any reason, you may request a return within 15 calendar days of delivery. Please do not send packages to Black Shark before contacting us. Once we approve your request and receive the product, we will process a full refund.
Hardware purchased directly from Black Shark is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:
| Category | Warranty Period |
| Black Shark Smart Phone | 12 Months |
| Accessory with electronics (Ex. Gamepad/Earphones/USB cable) | 12 Months |
| Accessory without electronics (Ex. screen protector / PET film/Plastic protective case) | 7 Days |
*Must be in as-new condition and in the original packaging.
Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you must contact us within 30 days and describe in detail how the goods were defective, damaged, or materially different. We may choose not to accept returns in these circumstances:
- Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
- Price fluctuations being the sole reason for return.
- Customised customer contracts.
In all cases, we will inspect the product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition and with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the product returned is deemed to have been damaged.
In DOA case, Black Shark will take responsible for the shipping cost.
Returns
Please contact Black Shark customer service to request a return at global.support@blackshark.com . Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "shipped" status.
Once you've contacted Black Shark customer service and requested a return:
- You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form or the invoice and place it inside of the shipping package you're returning.
- Include all items from your original shipment including devices, accessories, and documentation. Do not send additional add-ons such as your SIM card, cases, screen protectors, or headphones, if they are not from the original parcel. If such items are shipped to us by mistake, we are not able to return them.
- Before returning any unit for service, please make sure that ID lock has been deleted and be sure to backup your data. You are responsible for the personal information stored in your phone - please erase all personal and sensitive data on the device before sending it to Black Shark. Black Shark will not be responsible for any disclosure of data still on the returned or serviced device.
- During service, data stored on the device may be deleted and reformatted. Black Shark is not responsible for the loss of any software programs, data or other information contained in the product's storage. Recovery and reinstallation of third party software programs, data and information are not covered under warranty.
Who pays for return shipping?
It depends on the reason you're returning the item and your return policy.
If Black Shark send an item back because it doesn't match the listing description or it arrived damaged or faulty, Black Shark is responsible for the cost of return shipping.
If you simply changed your mind or ordered the wrong item, you will pay for the return shipping.
What is a Blackshark discount coupon?
At 1001couponcodes.ca we believe that getting a discount is much more fun! So we offer the best discount coupons Blackshark for free. Together we also provide special offers, links, exclusives and many promotions totally at no cost to you.
On our coupon site you can find Blackshark special offers and deals Blackshark, plus thousands of offers from the largest and best online stores in Canada and the world, we filter only the most trusted stores with good customer service. We also check out store specials and make them available to our most special readers. You can make your purchase at Blackshark and get a discount using the Blackshark discount coupons that we update daily.
We usually highlight coupons that are valid for the entire store, in percentage and then fixed value.
Our goal at 1001couponcodes.ca is to follow the whole internet and publish on this portal all the savings opportunities when it comes to buying, either in the form of discount coupons or event offers. For example, check out our iPage Coupon Codes or Booking Buddy Coupon Codes, they have daily new offers and coupon codes. Through discount coupons, our readers get exclusive discounts on their purchases at Blackshark and thousands of other establishments. Our site is free, here nobody pays anything to use a discount coupon!
The Blackshark discount coupon (also known as a voucher, gift certificate, discount voucher, promotional coupon, discount code, or promo code) are codes used by online stores to convince undecided customers to complete their purchase. If you enjoyed the discount offered by our coupons, we recommend that you checkout immediately as they have very limited validity.
How to use this discount coupon Blackshark?
The Blackshark coupon can appear in two ways, a code to enter in the shopping cart during checkout, or a specific link that applies an automatic promotion or redirects to a special offers page. Here's a walkthrough to understand how to use the discount coupon Blackshark:
- click on "get coupon";
- copy (ctrl c) the coupon code and click "go to store";
- Some coupons are available in link format, so be smart, because when you enter the store you should realize the discount applied to the products;
- navigate to Blackshark and choose the product you want. put it in the shopping cart, paste the coupon (ctrl v) into the field called "discount coupon" or "gift card";
- see if the discount was applied correctly. the best coupons expire soon, so we recommend finalizing your purchase.
- If you enjoyedTell everyone how you got a discount on Blackshark!
What is a Blackshark coupon code?
A coupon code from Blackshark is a alphanumeric code that you use to get the discount on your order. These Coupon Codes are also called coupon code, promotional code, discount code, promo code or voucher. Webshops from around the world use these types of codes to give discount to their customers on certain products or orders.
How can I use a Blackshark coupon code?
An action code or promotional code from Blackshark Can be used in two ways. The first way is by simply clicking on "SHOW CODE", copy the code and paste it into the shopping cart of the webshop. The other way is by clicking on 'VIEW OFFER', you will then be redirected directly to the webshop and the discount will be applied automatically.
How do you find a couponcode at 1001couponcodes.ca? First of all, look for the desired store in the search bar at the top of this page. Are you looking for a particular product or brand? Then you can type it in the search bar. You can also find your desired webshop in our "SHOPS A-Z" or "CATEGORY" overviews. If you've come to our webshop page, choose a coupon code or offer you'd like to use.
- Copy the couponcode from Blackshark by clicking at "SHOW CODE" or "VIEW OFFER"
- Does a coupon code appear? Then you can copy the code by clicking at the button "COPY"
- Does the modal not show a coupon code? Then you can click directly in the big blue button "VISIT Blackshark
- On the Blackshark website select one or more products and place it into the shopping basket. When you are finished, then have a close look at the basket. Just before the actual checkout, there is somewhere the option to enter an action code, promo code, voucher or coupon code. You paste (CTRL V) here the previously copied code and the discount is applied immediately.
- Please check if the discount has been applied correctly, as it may occur once you're just late and the coupon code has expired. It may also be that the coupon code is only valid for a particular product. In that case, you can just get a new coupon code from our website. It is therefore important that you read the terms of the coupon code.
- Successfully? Then share our Coupon Codes, promotional codes, promotional codes and offers with your friends and family, so they can also make use of additional discounts.
FAQ
What are the current promo codes or offers available for Blackshark in September 2025?
Currently, promo codes and 17 deals available for Blackshark:
Gaming Gear Sale Exclusive Deal: Up to 10% off Blackshark Gaming Accessories
Limited Time Offer: Exclusive Discounts on Gaming Gear
Limited Time Offers at Blackshark
How much can I save at Blackshark?
In the last 30 days, 16 members have saved on average 10% at Blackshark.
How do I use Blackshark coupons?
To use a Blackshark coupon, copy the related promo code to your clipboard and apply it while checking out. Some Blackshark coupons only apply to specific products, so make sure all the items in your cart qualify before submitting your order. If there's a brick-and-mortar store in your area, you may be able to use a printable coupon there as well.
How many Blackshark online coupons are available?
There are currently 100+ Blackshark online coupons reported by Blackshark. These deal offers are available online, including coupon codes. Today alone, users have collectively cashed in on 17 offers.
How to save money at Blackshark?
You can save money at Blackshark by using one of the current Blackshark coupons from 1001couponcodes.ca. Right now, the most you can save is 10%.
How long do Blackshark coupons last?
The Blackshark promo codes that are currently available end when Blackshark sets the coupon expiration date. However, some Blackshark deals don't have a definite end date, so it's possible the promo code will be active until Blackshark runs out of inventory for the promotional item.
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