Blackshark Promo Codes ( Blackshark Coupon Codes) June 2026 Canada

Shipping Policy

Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Black Shark. In such cases, customers will be informed in advance separately.

All goods are inspected and sealed before delivery to avoid damage.

No-restocking to be charged to the consumers for the return of the product.

Black Shark will keep you updated on your order status via email. Orders cannot be cancelled once they have reached.

Countries/regions we ship to:

Black Shark Europe Store (eu.blackshark.com)

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Black Shark United Kingdom Store (uk.blackshark.com)

United Kingdom

Black Shark Global Store (global.blackshark.com)

Australia,

Hong Kong(China SAR),

Japan, Macao(China SAR),

Indonesia,

Singapore,

Philippines,

Israel, Dubai,

United Arab Emirates,

Saudi Arabia,

United States,

Canada.

Warranty Policy

Black Shark phones purchased on global.blackshark.com come with 1 year limited warranty, starting from the date of you received your devices. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold with the Product. This warranty is only redeemable within the original country or region of purchase.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product's defects to Black Shark Customer Service at global.support@blackshark.com .

Please note that we offer after sales assistance only in the areas where we make shipments.

The limited warranty does not cover:

• Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
• Scratches, dents and cosmetic damage, unless caused by Black Shark.
• Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
• Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
• Ordinary wear and tear.
• Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Black Shark.
• Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Black Shark.
• Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
• Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
• Products not purchased from global.blackshark.com / eu.blackshark.com / uk.blackshark.com (We recommend you to contact the point of sale for support).
• Repair conducted by un-official repair center.

Please contact Black Shark Customer Service for enquiries regarding Limited Warranty.

Return and Replacement Policy

Black Shark phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your Black Shark product for any reason, you may request a return within 15 calendar days of delivery. Please do not send packages to Black Shark before contacting us. Once we approve your request and receive the product, we will process a full refund.

Hardware purchased directly from Black Shark is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:

Category	Warranty Period
Black Shark Smart Phone	12 Months
Accessory with electronics (Ex. Gamepad/Earphones/USB cable)	12 Months
Accessory without electronics (Ex. screen protector / PET film/Plastic protective case)	7 Days

*Must be in as-new condition and in the original packaging.

Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you must contact us within 30 days and describe in detail how the goods were defective, damaged, or materially different. We may choose not to accept returns in these circumstances:

1. Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
2. Price fluctuations being the sole reason for return.
3. Customised customer contracts.

In all cases, we will inspect the product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition and with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the product returned is deemed to have been damaged.

In DOA case, Black Shark will take responsible for the shipping cost.

Returns

Please contact Black Shark customer service to request a return at global.support@blackshark.com . Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "shipped" status.

Once you've contacted Black Shark customer service and requested a return:

1. You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form or the invoice and place it inside of the shipping package you're returning.
2. Include all items from your original shipment including devices, accessories, and documentation. Do not send additional add-ons such as your SIM card, cases, screen protectors, or headphones, if they are not from the original parcel. If such items are shipped to us by mistake, we are not able to return them.
3. Before returning any unit for service, please make sure that ID lock has been deleted and be sure to backup your data. You are responsible for the personal information stored in your phone - please erase all personal and sensitive data on the device before sending it to Black Shark. Black Shark will not be responsible for any disclosure of data still on the returned or serviced device.
4. During service, data stored on the device may be deleted and reformatted. Black Shark is not responsible for the loss of any software programs, data or other information contained in the product's storage. Recovery and reinstallation of third party software programs, data and information are not covered under warranty.

Who pays for return shipping?

It depends on the reason you're returning the item and your return policy.

If Black Shark send an item back because it doesn't match the listing description or it arrived damaged or faulty, Black Shark is responsible for the cost of return shipping.

If you simply changed your mind or ordered the wrong item, you will pay for the return shipping.