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Terms and Conditions

Service and Contract Formation

• Taxi2Airport.com acts as an intermediary agent for third party transport service providers.
• The contract (final agreement) for the provision of the transport service is between you, from now on the Client/you, and the third-party service provider, from now on the Driver.
• By booking a service on our website, you are entering into a contract with your Driver.
• Reservations at Taxi2Airport.com are subject to the availability of the transfer companies and appropriate vehicles.

Travel details

• For transfers from the airport, your Driver will consider the time matching your flight number added by the Client into the booking. The local average time to collect checked-in luggage and get through customs will be added to the initial planned time of arrival (max free 90 min), i.e. time of arrival of the plane is not equal to the time you will be picked up by the Driver.
• Your driver will monitor the arrival time of your flight. If your arrival time does not match the time mentioned in the booking the driver will keep the time of the flight as the leading factor.
• If the flight number is arriving at a different airport than the one added on the booking, the Driver will follow the pickup time and airport added on the reservation.
• Compare your booking details with the confirmation receipt of your Driver. Eventual changes (all changes, including flight delays) or discrepancies need to be reported directly to your Driver via our system (to manage at our Website in 'Your bookings' page).
• Any adjustments to your flight will be taken in consideration but could result in possible waiting times due to the availability of your driver.
• Taxi2Airport.com advises the Client to contact the Driver if the delay is more than 1 hour via our system, you can manage it at our website in 'Your Bookings' page.
• Shared Shuttle, shared-ride transportation offers airport-hotel-airport services. These shuttles will pick up/drop off other passengers in different destinations, so there will be additional stops along the way to your final destination. You will also have to re-confirm your pick-up time when going back to the airport as the shuttle operates based on a schedule. To confirm the correct pick up time, please check 24/48 hrs before the departure date at your hotel reception if there is a message for you or contact your driver by calling the Driver Number supplied in your voucher. You can also send a message to them through your booking.

Liability

• The liability for the provision of transfer services between you and your Driver is restricted solely to those two parties between whom the service has been contracted.
• Taxi2Airport.com liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between the Client and the Driver.
• Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the Driver and their insurance companies.
• Taxi2Airport.com and/or the Driver is not liable for damages resulting from delays: including delays caused by waiting time on the airport, damages caused by missing any possible transfers and connections, connecting flights, if and to the extent that Taxi2Airport.com and/or Driver demonstrates that their employees took reasonable measures to prevent the damages.
• In agreeing to the Terms and Conditions, the Client accepts that Taxi2Airport.com will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the transfer and all claims will be redirected to the Driver.
• Taxi2Airport.com will, however, use all reasonable efforts to assist the user in solving any issues or complaints within 48 hours. Complaints must always be reported within 14 days otherwise it cannot be processed anymore.

Availability of Services

• Taxi2Airport.com is entitled, on behalf of the Driver, to refuse any order placed by the Client.
• Taxi2Airport.com does not guarantee to successfully allocate a Driver to every booking request.
• All information given on the websites is in good faith and is believed to be correct at the time of print.
• Taxi2Airport.com will not be responsible for any other inaccuracies due to out of date information, which may have not been pointed out to us by the Driver.
• Taxi2Airport.com is not responsible for mistakes made on the booking by the Client, please always compare your booking details with the confirmation receipt of your Driver.
• Taxi2Airport.com will not be responsible for additional costs and / or damages if Taxi2Airport.com could not allocate a driver to your booking and therefore had to cancel the trip.

  Transport Service

• The route to or from the destination cannot be guaranteed and the Google map displayed on our website is solely for informational purposes. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorized by a Customer Service Center member of our team. If authorized to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Service Center for review. No payment will be due for travel expense claims submitted without valid receipts.
• For arrival transfers, our drivers will wait for you upon arrival until a maximum of 90 minutes after your actual landing time. Upon departure, our drivers will wait by the pick-up point a maximum of 20 minutes after the published pick-up time. If you request the Driver to wait beyond those times, please note that a waiting fee might be charged directly by the Driver. If you do not want to pay the waiting fee, the driver holds the right to leave. Unused transfers are not refundable and alternative transport costs will not be reimbursed.
• Taxi2Airport.com can charge costs to the customer if the correct information does not match the information specified in the booking.
• The Client is responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time. Taxi2Airport.com is not responsible for any costs by missing the flight if the client has scheduled the pick-up time too short for the flight departure time.
• If you can't find the driver at the airport or address, you are not sure about the meeting point, or there is any inconvenience, contact your Driver. If you are not able to reach the Driver, call our Customer Service Center numbers (printed on the booking voucher) and Taxi2Airport.com will immediately assist you. If you decide to leave the airport or pick up the address and call or send us an email after the event, Taxi2Airport.com will not be able to assist you anymore. Complaints must always be reported within 14 days otherwise it cannot be processed anymore.
• The Driver will pick the Client up and drop you off as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will, at your express request, use a longer route to reach the agreed destination, but in such instances the Client may be liable for any additional costs.
• Whilst Taxi2Airport.com endeavors to provide SMS confirmation messages, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the 'Your Bookings' section of our Website.
• Due to traffic on the road or delays during a previous transport, it can happen that the driver arrives later than the time you have booked. Taxi2Airport.com asks for your patience and apply a maximum of 15 minutes after collection time.