Delivery cost
When placing your order, please remember that a delivery fee is charged on top of the price of the bouquet. This can vary between 7 and 14 euros, depending on the destination, the date, and the delivery time you choose. You can check the delivery fee that will apply to your order at any time in the order summary. Delivery methods and times
We offer two delivery methods, depending on the destination and how urgent the delivery is. Firstly, we have three of our own logistics centres, located in Spain, Germany and Italy. In this case, orders will be delivered between 1 and 5 working days from the time at which they leave our warehouse. We will provide you with a tracking number, with which you can consult the status of your order at any time in your personal account area and on the website of the assigned courier.
Secondly, we work with an extensive network of local florists all over the world. Thanks to them, we can extend the reach of our service and make many more people smile. They also help us to fulfil the most urgent orders.
As for delivery times, we offer the following options:
Standard delivery: your order will be delivered on the date you choose.
Urgent delivery: your order will be delivered on the same day, the following day or over the weekend. If, for whatever reason, we cannot respect the chosen delivery date, we will refund the delivery fee plus the extra you paid for urgent delivery and your order will be delivered on the next available date. In this case, we are unable to offer any kind of refund for the order.
The exact time of delivery will always depend on our logistics partners and our local florists. Depending on the date or the destination country, you may be able to indicate whether you prefer delivery to be made in the morning or in the afternoon.
If we do not deliver at the agreed time, we will refund the extra you paid for a specific time, but we cannot offer a refund for the whole order. Delivery policy on special dates
Although we strive to deliver every single order we receive on time, on special dates like Valentine's Day, Mother's Day or Christmas, there may be problems that cause delays. In these cases, we will proceed in the following way:
If we cannot deliver your order on the date you requested, we will deliver it on the earliest date available and refund the delivery fee.
If we cannot deliver your order at the time you requested, we will refund the delivery fee and the extra you paid for a specific time. Delivery delays
If your order does not arrive on your requested date, we will refund the delivery fee, but we cannot refund the total price of your order.
Please note that we do not issue refunds if the order does not arrive on time due to circumstances outside our control (if the recipient is not home at the time of delivery, for example).
If the delivery cannot be made because your chosen date is a local public holiday, your order will arrive the next working day. In this case, no refunds will be made. Incorrect or incomplete delivery information
During the purchase process, please make sure the address you provide is correct and complete. We have developed address validation functions that will help you to find your address easily, but don't forget to double check all the fields to avoid delivery problems.
Please note that if we cannot deliver the order to its recipient because the address is incorrect or incomplete, we cannot offer any kind of refund. Special delivery locations
If you are thinking of sending flowers to a public building, like a hospital, hotel, residence or company, please contact the centre first and find out how they handle this kind of delivery.
We will need you to provide the name and telephone number of the establishment to which you want to send your flowers, along with as many supplementary details as possible.
In the case of a hospital, for example, you should let us know the floor and ward number where the patient is staying. Please note that many hospitals do not allow deliveries in private rooms or ICU.
If you would like to send flowers to someone staying in a hotel, don't forget to specify the name of the person who made the booking and the room number (if you know it).
We will do everything we can to make sure your bouquet reaches its recipient, but we cannot guarantee delivery if we do not know the delivery reception conditions of the destination. If the delivery cannot be made for one of these reasons, we cannot offer a refund. Deliveries refused by the recipient
Although we don't think anyone would refuse a beautiful bouquet of flowers, if for any reason the recipient does not accept the delivery, we cannot offer any refunds. Quality policy
Here at FloraQueen, authenticity is important to us. This is why we prepare our bouquets by hand and select only the freshest flowers. Although we strive to make sure your bouquet looks as similar as possible to the original product photo, there may be some slight variations.
That's the wonderful thing about working with a living product: every floral arrangement is unique. Even so, we guarantee that all our bouquets conform to the same concept and offer the quality you expect from us. Some of our bouquets may include added products, like a soft toy or chocolates. Please note that the photo displays an example of these products, and that the brand or model we send depends on availability. But don't worry: we will make sure the item received is of a similar quality to the one displayed on our website. If you receive a product that differs slightly from the original photo, but that complies with the necessary quality standards, we cannot offer any refunds. Products and photos
When you place an order on our website, please remember that it will only include the products specified in the description.
For example, if you like the vase in the photo but it doesn't appear in the description, you will have to add it to your order separately.
The photos on our website show the average size of our bouquets, and their composition and shape may vary slightly. Please consult our Substitution Policy if you would like to find out more about this.
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FAQ
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