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Modifying and Cancelling a Booking

Can I modify or cancel my reservation through Rentcars.com?

Yes, and it's quite simple. You can modify or cancel your reservation through your account using your registered login and password. We recommend, however, that you thoroughly read the conditions for changing or cancelling a booking beforehand. These can be found in the confirmation voucher sent to your e-mail or by accessing the My Bookings section in your account page.

It is important to note that all requested modifications will be subject to availability and possible price changes. Always assess the pros and cons of changing your booking, especially during high season.

What should I do if I need to modify or cancel my reservation?

You can modify or cancel your reservation through your account using your registered login and password. We recommend, however, that you thoroughly read the conditions for changing or cancelling a booking beforehand. These can be found in the confirmation voucher sent to your e-mail or by accessing the My Bookings section in your account page.

You can also request a booking modification or cancellation through Rentcars.com's Booking Center.

Bookings set for payment at destination do not hold a cancellation fee. International bookings that have been paid for online, however, possess a cancellation fee equivalent to 5% of the total paid amount.

Should it be necessary, we always recommend that you cancel your reservation in advance so as to avoid possible no-show fee charges by the rental company.

Modifying a reservation paid for via PayPal

Making a change to your booking is quick, easy and can be done via your account page or by reaching out to our Booking Center. If the change in your booking calls for a reduction in the amount already paid, rentcars.com will refund the difference via PayPal. On the other hand, if the change calls for an increase in price, Rentcars.com will send you a link redirecting you to Paypal´s payments page where you will be able to pay for the difference.

Cancelling a reservation paid for via PayPal

Bookings paid for on-line, whether entirely or partially, must be canceled through Rentcars.com, never through Paypal or the rental company.

If you cancel your reservation through PayPal, PayPal will have to check whether or not a transaction from you to Rentcars.com was completed and if the service paid for was received but, since the booking will still be active, PayPal will understand that the service was in fact received and they will not refund the amount.

When you cancel your booking directly through Rentcars.com, we inform PayPal of the cancelation and the amount paid is returned to your account without any hassles.

Privacy Policy

This Privacy Policy was created to reinforce our commitment towards preserving our customers' personal information.

This document addresses how Rentcars.com handles personal user information, either collected directly from the web and mobile sites or stored in its electronic databases through other collection methods such as customer phone calls or subscription forms.

This policy does not apply to companies not owned or controlled by Rentcars.com or individuals not acting as employees or contractors of Rentcars.com.

Our website may have links to external websites the privacy policies and contents of which do not fall under Rentcars.com's responsibility. We recommend users to always read their privacy policies before providing any personal information, as well as whenever redirected to external websites.

This policy is subject to changes. We recommend reviewing its content periodically.

Should Rentcars.com apply any substantial changes to its users' personal data handling processes, any updates affecting security or privacy conditions will be promptly informed (a) to the general public, via an announcement posted on our home page and (b) to registered users via e-mail notification.

The following provisions must be considered for the purposes of this policy:

1 - Rentcars.com collects personal information, capable of identifying a user when (a) users sign up for a new account, (b) when users enroll in our promotions or contests, and (c) when users contact us via the customer service channels.

1. Collected data and its use is detailed in item 8 of this policy.
2. In case the user needs more information or wishes to reach out to Rentcars.com directly, such contact can be made via email at privacy@rentcars.com.
3. It is a user's right to request a copy of every piece of their data stored in our system. Such a request must be made directly, via e-mail, to privacy@rentcars.com.

2 - For every data collection model, depending on the finality of such, we may request different information. Users are always informed of the data being collected and may choose to provide such information or not. Prior to such choice, the user will always be informed of the consequence of their decision.

1. The finality of all collected data, as well as the retention time of such data, will be available, when possible, in the user sign-up form contained in the Rentcars.com website.

3 - Rentcars.com receives and stores browser information (i.e.: IP address and accessed pages) automatically via cookies.

Cookies are short sections of information that usually include a unique and anonymous identifier and that are sent to your browser by websites and stored on your computer's hard drive. They are used to identify you during your next visit to such websites.

4 - The entry of personal user data into the Rentcars.com website, as well as the acceptance of browser cookies, are not required to browse through the website. Users who decide to do so automatically acknowledge, agree to and accept the terms and conditions herein established.

5 - All user data collected by Rentcars.com is handled through a secure and encrypted internet protocol.

6 - We do everything in our power to ensure that all information provided by users is duly stored and kept confidential.

7 - All personal data collected is incorporated to the Rentcars.com database, headquartered at R. Doutor Pedrosa 151, 12º - Centro, CEP 80420-120, Curitiba - Paraná - Brazil.

8 -The Rentcars.com website uses personal information for the following general purposes: (I) inform users of new corporate and partner products; (II) update users' account information such as phone number, email, direct mail, and SMS, among other communication means; (III) streamline user experience; (IV) gather general statistical data without identifying users; (V) reply to user questions and requests; (VI) develop marketing and communication campaigns as well as announcing special deals and offers from partners; and (VII) provide corporate updates to users.

1. The data given in our site will be kept in our base while it is necessary for our operations or until the user requests their removal or remove usage authorization on the data.
2. Such a request must be made directly via e-mail at privacy@rentcars.com

9 - Access to personal information is restricted to Rentcars.com's employees and authorized personnel. Any individual who violates this Privacy Policy and misuses such information shall be subject to the sanctions stated herein, as well as to applicable legal penalties and liabilities.

10 - User information will never be disclosed to third parties other than to Rentcars.com's partners or authorized associates. Additionally, user information will never be used for purposes other than those for which they were collected by Rentcars.com, except when court-ordered.

11 - The user hereby guarantees the truthfulness and accuracy of personal data provided. Rentcars.com will not be held liable for false or inaccurate personal data provided by users.

12 - Users may alter, correct or delete personal and identifiable data whenever he or she chooses via the Account Information page. Under no circumstances must users provide personal data via email since such environment lacks proper security requirements. Rentcars.com will not be held liable for the correction, alteration or deletion of personal data.

For security purposes, certain account changes, including all user account information, can only be made upon e-mail address and password authentication.

13 - Newsletters and marketing promotions sent via e-mail must always provide an option for the recipient to unsubscribe from receiving such messages. All requests will be fulfilled promptly.

14 - E-mail marketing delivery services are performed by a company hired by Rentcars.com which uses its own servers to send e-mail marketing messages on our behalf.

15 - Such companies do not store or use Rentcars.com's users' e-mail information for any purposes other than the mere submission of messages and always in accordance with the preferences defined by each user on the Rentcars.com website.

16 - The user is responsible for storing and safeguarding his or her login and password information. We do not recommend using obvious passwords such as special dates, names or numerical sequences. In case of suspected involuntary password disclosure, users must immediately change their password.

17 - After being informed of any sale or discount offered by Rentcars.com, please check our website to confirm the veracity of such offer. Any unconfirmed information regarding our sales and services must be disregarded.

18 - Collected data may only be used for the purposes set out in this Privacy Policy including in collective data applications.